Leads

The API exposes three main capabilities:

External systems submit new leads using a structured payload containing:

Customer information

Appointment preferences

Service request details

A website “Request Service” form

A mobile app allowing users to request service

A partner platform sending leads into your operations system

Once created, the API returns a unique lead identifier that can be stored and referenced in your system.

Systems that need to display or track existing leads can request detailed information by providing the lead’s unique identifier.

CRM or call center applications that allow staff to review customer data

Reporting dashboards that show lead details

Automated workflows that make decisions based on the status or content of a lead

Customer profile

Service request information

Appointment preferences

Metadata

Current lead status

A webhook allows your system to receive real-time notifications when important lead events occur.

Avoid polling the API repeatedly

Receive instant updates for downstream workflows

Integrate with marketing automation or CRM systems

After registering a webhook URL, your system will receive event-based callbacks from FieldEdge whenever applicable lead-related events occur.